Refunds

Refunds can be in the Merchant Portal or through your ISV platform.

There are two ways we recover refunded money. Usually all debits, including refunds, chargebacks and any such disputes will be deducted from the final remittance figure. This is called Nett Settlement. It takes away the need for setting up direct debit instructions during the on-boarding process. This simplifies the onboarding process and removes the requirement to invoice for refunds and charges or disputes.

The second method is Direct Debit. In this case, only transaction fees are debited form the remittance/payout amount to merchants. Access PaySuite then generates invoices for recovery of refunds and charges.

The following describes the process with Nett Settlements:

To process a refund for a customer, click on the transaction in the dashboard.

You will see the Refund button at the top right hand corner, click the Refund button. This will bring you to the dialog shown below:

In the Reason drop down you shown select the appropriate reason for the Refund. Click on the Refund button; if the refund is processed successfully you will see the Refund successful dialog.